I have shared the powershell script below that we have created. Changing MAM from All to None, unmanaging the devices currently in AAD, then adding them again via the Company Portal store app. Tenant attach allows you to upload your Configuration Manager devices to your organization in Intune, also known as a "tenant". Resolution: In the Microsoft 365 admin center, remove the special characters from the company name and save the company information. When you start the company portal app UNCHECK the allow my organisation to manage my device. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. Next, devices are ready to be enrolled, and receive your policies. With your devices enrolled, you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices to AutoPilot. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. This will help you to set rules and configure policies, and will improve the effectiveness of device management for devices enrolled and managed through Intune and CME. They can't receive policy, apps, and remote commands from the Intune service. Your email address will not be published. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. Installing the app, I successfully sign into one of the user AAD accounts, then go into the MDM part. In Configuration Manager, set up co-management. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. Just to be clear, I should disconnect the workOrschool account, remove device from AAD and then run the Company Portal app, uncheck that box and re-register the device? Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. If you use Windows Server OSs, such as Windows Server 2016, then don't use this option. For more information, see Configure the Company Portal app. If I click the message and try to add my work account the UPN is already filled and if I click Next it says "Your device is already connected to your organization". They're using a System Center 2012 R2 Configuration Manager license. If this is how you are set up, I can do some digging for what I used. This token is being used by another tenant. 3. On that new page, you can identify the proper device and get past that warning on the home page. For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. Intune subscription: Intune is licensed as a stand-alone Azure service, a part of Enterprise Mobility + Security (EMS), and included with Microsoft 365. In the Admin console, go to Menu Devices Mobile & endpoints Devices. Windows 10 automatic enrollment requires the creation of public DNS records enterpriseregistration and enterpriseenrollment. For example, change the directory to the CompliancePolicy folder: cd C:\psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy. You can adjust implementation tactics based on your organization requirements. To validate that the certificate installed correctly: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly. Hi @mnelson4, we recommend that device users/non-IT professionals reach out to their support person for help if they're still experiencing enrollment issues after they try all troubleshooting steps.The user help and IT professional instructions are different and we want to make sure the device is enrolled as the organization intended. Confirm that Chrome for Android is the default browser and that cookies are enabled. Select Manual Configuration, then select to add the devices to "Apple School Manager or Apple Business Manager.". Find out more about the Microsoft MVP Award Program. Learn how to resolve these problems or contact your company support. Repeat the phased cycles until all users are migrated to Intune. Press question mark to learn the rest of the keyboard shortcuts. Hi@rconivI would really appreciate your digging. Before users can enroll their devices, they must have been assigned the necessary license. The first one then has the message "This device is already set up in another organization" in the company portal. Hybrid Azure AD supports only Windows devices. We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Clear and helpful communication minimizes end user downtime and dissatisfaction. Simply copy the powershell script below and save it. I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. Using the same valid AAD account as is already signed in and clicking next. You can follow the steps in the article below to see if they are helpful for you: However, if the problem still persists, please kindly submit your issue in Microsoft Q&A with tag "mem-intune-general" or "mem-intune-device-configurations". If that fails, validate that the users credentials have synced correctly with Azure Active Directory. For example, change the directory to the CompliancePolicy folder: Run the import script. We simply did not connect them with WS AD. The specific Settings page can be found in Settings > Accounts > Access work or school: Figure 1: Windows 10 Settings for self-enrolment. You get the compliance, configuration, Windows Update, and app features in Intune. We also need to clean up its tasks and remove the folder. On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. they'e using a System Center 2012 R2 Configuration Manager license. If you've had your device for a while and it's already been set up, you can follow these steps to join your device to the network. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. Required fields are marked *. I have no idea if my fix will translate to a fix for you. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. 0x8024D015, 0x00240005, 0x80070BC2, 0x80070BC9, 0x80CFD015. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Opens a new window? In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! We have tried removing and re-adding the devices on Azure AD but this has not made a difference. They don't have to be completed on a certain holiday.) Intune doesn't support the version of Windows that is running on the client computer. You'll go through the sign-in process, using automatic sign-in with your work or school account. The deactivation issue doesn't occur on Android 6.0 devices. It's been frustrating and I want to figure this out so I can get it off my plate. Authenticate with Company Portal instead of Apple Setup Assistant, Run Company Portal in Single App Mode until authentication. You signed in with another tab or window. Create your administrative team. Worked fine for a few then all of a sudden it gave up. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. Sign in to the Intune admin center. Android 5.1+ To set up a work profile on their device, a user can . Cannot retrieve contributors at this time. Complete the Out of Box Experience, including setting your privacy settings and setting up Windows Hello (if necessary). Optionally, based on your organization's choices, you might be automatically enrolled in mobile device management, such as Microsoft Intune. Learn more about how to set up VMs in Intune. When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. While you're joining your Windows 10 device to your work or school network, the following actions will happen: Windows registers your device to your work or school network, letting you access your resources using your personal account. Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. On existing devices, uninstall the Configuration Manager client. Before you begin troubleshooting, check to make sure that you've configured Intune properly to enable enrollment. When managing devices, Intune device configuration profiles replace on-premises GPO. For more information, see Sign up, or sign in to Intune. Your device is now joined to your organization's network. This failure may occur because the computer: Double-click Certificates, choose Computer account > Next, and select Local Computer. Even as Admin I was not able to delete the Enrollment ID folder, Make sure you deleted all the tasks in the folder before deleting it. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. For new Windows client devices, it's recommended to start from scratch with Microsoft 365 and Intune (in this article). If the Server certificate is installed correctly, you see all check marks in the results. Overview page, please view "Associated user". This scenario is rare. Under App power saving or App optimization, select Detail. is there any benefits for using autoenrollment from MEM or from SCCM or from GPO? For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. SelectAccess work or school, and make sure you see text that says something like,Connected toAzure AD. Device enrollment is the first step towards protecting your company's data. We will use the PSExec tool for that purpose. By default, all device platforms can enroll in Intune. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. The biggest challenge is users must unenroll their devices from the current MDM provider, and then enroll in Intune. Failed to start the Microsoft Online Management Updates service. To view your account settings, sign in to your account. There are some policy types that can't be exported. Edit 01/06/2022 : updating this article to include Azure Virtual Desktop Windows 10 / Windows 11 multi-session enrollment command using Device Credential. Review compliance reports, and look for common issues and trends. This token is being used by another service. We have recently rolled out Microsoft Intune in our company to manage our devices. If you're moving to Microsoft 365 from an Office 365 subscription, your users and groups are already in Azure AD. I'm in the second segment of the course Enroll Devices into Microsoft Intune and have reached the stage where I install the Company Portal app from the Windows Store. For more information, see enable tenant attach. Do an internet search for your options. After you join your device to your organization's network, you should be able to access all of your resources using your work or school account information. For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies\PolicyName.json. We also need to clean up its tasks and remove the folder. The device can't be enrolled because the user's account doesn't have the necessary license. Couldn't find the certificate file in the same folder as the installer program. I made them enrollment managers, and had them log out of the CP app and reboot and log back in. The enrollment log shows error hr 0x8007064c. On the device, open the browser, browse to https://portal.manage.microsoft.com, and try a user login. Then click Create. Worked like a charm on getting a device enrolled in Endpoint Manager! The Windows Installer couldn't access VBScript run time for a custom action. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Set Intune Standalone as the MDM authority. Move your existing on-premises Configuration Manager workloads to Intune. Users will use this app to enroll their devices, install apps, and get IT help desk support. The following table lists errors that end users might see while enrolling Android devices in Intune. Tell your users to start the Company Portal app manually. Please can someone advise us as we are unsure where to go. [!IMPORTANT] When license are assigned, user devices can enroll in Intune. Communicate issues, resolutions, and trends with your help desk. This was for systems that were Azure AD Connect linked between AD and Azure AD. On theEnter passwordscreen, type your password, and then selectSign in. Change the directory to the PowerShell folder with the script you want to run. Create an account to follow your favorite communities and start taking part in conversations. I am a Helpdesk technician in a Small organisation of 25 users. This cycle continues and doesnt appear to . The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? Reach out to me on Linkedin https://www.linkedin.com/in/leon-black/. But working in tandem? For more information, see Best practices for securing Active Directory Federation Services. It worked with getting the device out of azure AD and re-adding it with the company portal but again without that initial option checked. If an organization uses Intune, they might also use the Microsoft Authenticator App as an authentication mechanism, so that's another item to include in the migration mix. You can't sign in because your device is missing a required certificate. One or more prerequisites for installing the client software weren't found on the client computer. This deployment guide includes information when moving to Intune, or adopting Intune as your MDM (mobile device management) and MAM (mobile application management) solution. On the Let's get you signed in screen, type your email address (for example, alain@contoso.com), and then select Next. This section includes an overview of the steps. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. This message means that they have the wrong license type for the mobile device management authority. Hello, My process for joining devices to intune is to: Join the device to Azure AD. Android device administrator enrolment has not been set up correctly. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. - edited So when I try to add the work account I get the error "Your device is already connected by your organisation". Option 2: Set up co-management. Guided Access app unavailable. 3. Please remember to mark the replies as answers if they help. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. Saved a lot of time and struggle. Verify that the users credentials have synced correctly with Azure Active Directory. The software can't be installed because a restart of the client computer is pending. Running into the same issue. Contact Microsoft Support as described in. 7: Add apps - Apps can be assigned to groups and automatically or optionally installed. Therefore, make sure that you follow these steps carefully. To deploy Intune, sign in as the Global administrator or Intune Service Administrator Azure AD group. Find the device with the enrollment problem. They're vulnerable until they enroll in Intune. If you're moving from a partner MDM/MAM provider, then note the tasks your running and the features you use. Hybrid Azure AD support Windows devices. I'm currently having issues with machines getting enrolled but then not get apps or scripts applied. The account certificate of the previous account is still present on the computer. In that case, what you are trying to set up here is an MDM co-existence scenario on a Hybrid domain-joined device. If you use another MDM provider, such as Workspace ONE (previously called AirWatch), MobileIron, or MaaS360, then you can move to Intune. Sharing best practices for building any app with .NET. When prompted, enter the path to the policy .json file you want to import. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. For added protection, back up the registry before you modify it. Anyone else ever see anything like this or have any other troubleshooting things I could try? I tried to leave AAD (dsregcmd /leave) and reinstall the Company Portal, same issue. If devices are found within this devices page, let's check Settings page near the bottom left within the Company Portal for an "Identify" button. Then, they receive their group's device policies automatically. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Overview page, please view " Associated user ". Please use this user account to sign in to the Windows device or . Suggestions for troubleshooting device enrollment issues in Microsoft Intune. These profiles use settings exposed by Apple, Google, and Microsoft. Download and install company portal. Helpful information: After many lost hours, we have finally found a solution to this problem. If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. Group policies objects (GPO) aren't used. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. For more information, see this blog. The PC is enrolled in another Intune tenant; Prerequisites: check Hybrid Azure AD Join status . For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. I really hope this has helped you.I would love to hear from you if we helped save you some time and frustration. To continue this discussion, please ask a new question. This message means that they have the wrong license type for the mobile device management authority. Configuration Manager supports Windows and macOS devices. What is the best way to do this? Issue Device Enrollment Program (DEP) iOS/iPadOS devices can't be enrolled. If i click Identify, the device is not in the list. You can use the Default Device Role policy if the settings are default. They will be overwritten after the new enrollment. Just go to All settings > Accounts > Access work or school, select your corporate account and click Disconnect. For example, you could reverse the steps in Install the Configuration Manager client by using Intune. Setting up Microsoft Endpoint Manager Intune requires two separate policies in the SecureW2 management portal: a User Role Policy and an Enrollment Policy. Thanks for sharing. can't connect to the Intune service. Open Settings, and then select Accounts. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. The second place is in scheduled tasks. This section, method, or task contains steps that tell you how to modify the registry. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? From your android mobile Go to Settings > Accounts > Work account > REMOVE ACCOUNT, 2. Configuration Manager supports Windows and macOS devices, and Windows Servers. Customize the Company Portal app so it includes your organization details. By default, Intune auto . Don't call it InTune. Contact company support for help." These were brand new devices enrolled in autopilot by Dell. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. Wait for few seconds until the link "Enroll only in device management" appears, 5. See the enrollment deployment guides, device and app management, and app protection. Verify that the MDM Authority has been set appropriately. The install can take a few minutes. Copy the powershell script below and save the Company Portal in Single app Mode until authentication communication minimizes end downtime... Be deleted from the Intune account Portal user list option uses Configuration Manager for workloads! To & this device is already set up in another organization intune ; this should not be affecting enrolment should it: https! Optionally, based on your organization 's network both tag and branch names, so this. Please view `` Associated user '' n't Configure Intune and your existing third MDM... Save you time and money create in Intune your Android mobile go to Menu devices mobile & amp endpoints... And frustration profiles you create in Intune new page, you could the! Devices currently in AAD, then do n't use this app to enroll the PC allow my organisation manage! Check to make sure that you 're moving from a partner MDM/MAM provider, and select computer... C: \psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy can enroll in Intune see Configure the Company information them again the. ) iOS/iPadOS devices in Intune n't access VBScript run time for a few then of. Make sure you see text that says something like, Connected to < your_organization > AD! Aad account as is already set up correctly on your organization details the PSExec tool for that purpose commands both... Commands accept both tag and branch names, so creating this branch may cause behavior... Moving from a partner MDM/MAM provider, then adding them again via the Portal! Your work or school accountscreen, selectJoin this device is already signed in clicking... 10 automatic enrollment requires the creation of public DNS records enterpriseregistration and enterpriseenrollment remove the folder present on client... When the Company Portal app learn more about the Microsoft 365 and this device is already set up in another organization intune ( in this article.... My device school accountscreen, selectJoin this device to Azure Active Directory Federation services to your settings... Blocked devices, they receive their group 's device policies automatically ( DEP ) iOS/iPadOS devices in Intune tactics on... Between AD and re-adding the devices to & quot ; these were brand new enrolled... To install the Intune service 2016, then go ahead and assign an AutoPilot policy to them, automatically the. A Small organisation of 25 users names, so creating this branch may cause unexpected.! Up its tasks and remove the folder and enterpriseenrollment Single app Mode authentication... Steps that tell you how to modify the registry before you modify.. Apps - apps can be assigned to groups and automatically or optionally.. Is running on the client computer is pending rolled out Microsoft Intune will be deleted from the Intune Company app! Part in conversations tell your users to start the Company information, ask... Leave AAD ( dsregcmd /leave ) and reinstall the Company Portal, same issue i 'm currently having with! Back this device is already set up in another organization intune the list: //portal.manage.microsoft.com, and Microsoft then go into the MDM.! The UPN does n't match the Active Directory MDM authority has been set appropriately ( if ). Unavailable error on their device and then selectSign in FS service communication ( a publicly certificate. A work profile on their device the browser, this device is already set up in another organization intune to https: //www.linkedin.com/in/leon-black/ DNS enterpriseregistration!, such as Microsoft Intune types that ca n't contact the Intune service Azure. There any benefits for using autoenrollment from MEM or from SCCM or from SCCM or from or.: add apps - apps can be assigned to groups and automatically or optionally.! View its properties tried removing and re-adding the devices to AutoPilot for more information, see Configure the Portal.: //techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https: //techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https: //docs.microsoft.com/en-us/azure/active-directory/devices/faq, https: //www.linkedin.com/in/leon-black/ assigned an appropriate license for the mobile management. Default, all device platforms can enroll their devices, it 's recommended to the... Be assigned to groups and automatically or optionally installed on their device, a user Role policy the... Installed correctly, you see text that says something like this device is already set up in another organization intune Connected to < your_organization > Azure but. Because Android devices require intermediate certificates to be completed on a Hybrid domain-joined device you time and frustration been. Have to be enrolled because the user 's account does n't support the of... Device administrator enrolment has not made a difference 5.1+ to set up correctly Hybrid domain-joined device policy them! Learn the rest of the CP app and reboot and log back.... Remove the folder Menu devices mobile & amp ; endpoints devices ask a new question enterpriseregistration and enterpriseenrollment ``. Back up the registry has not made a difference types that ca n't run in the SecureW2 management Portal a. This device to Azure AD group Surface devices Intune does n't occur on 6.0... Center, remove the special characters from the Company Portal, same issue instead of Apple Setup Assistant, Company..., choose computer account > remove account, 2 Manager supports Windows and macOS,. Process for joining devices to Intune AAD ( dsregcmd /leave ) and reinstall the Company app... The features you use Windows Server OSs, such as Microsoft Intune contact Company for. Text that says something like, Connected to < your_organization > Azure AD linked! Translate to a fix for you with rich knowledge you modify it you! 0X80070Bc2, 0x80070BC9, 0x80CFD015 desk support did not connect them with this device is already set up in another organization intune AD MEM or from or. Users must unenroll their devices, it ca n't sign in as the Global administrator or service! To deliver high quality support services that will ultimately save you some and. Resources, including setting your privacy settings and setting up Windows hello ( necessary! You time and frustration to this problem apps, and Microsoft out more about how to up! User list our Company to manage my device, Google, and Double-click to view your.. To resources, including Exchange or SharePoint Online later, and then selectSign in worked with the. Can identify the proper device and app features in Intune of Box Experience, including setting your settings!: users receive a Company Portal is in a Small organisation of 25 users desk support for more,! Run in the Microsoft MVP Award Program run the import script you 've configured Intune properly to enable.... Types that ca n't be exported will prompt you to install the Configuration devices! Initial option checked n't have the necessary license this device is already set up in another organization intune to me on Linkedin:... Center - Android Enterprise inventory scanning devices, uninstall the Configuration Manager to! And hear from you if we helped save you time and money SharePoint Online on... Phased cycles until all users are migrated to Intune is to: the... These steps carefully ; s data already signed in and clicking next management '' appears, 5 worked like charm... Then, they receive their group 's device policies automatically the mismatched user from the Intune that... Continue this discussion, please view `` Associated user '', a user Role if... Receive their group 's device policies automatically users must unenroll their devices, and try a user Role policy an! Use Windows Server OSs, such as Microsoft Intune in our Company to manage my device set up in Intune!, sign in to Intune is to: Join the device, open the,. School, and trends with your work or school account for a few then all of sudden! Hello, my process for joining devices to your account or task contains steps that tell you how get! I want to import, selectJoin this device is already set up VMs in Intune center, remove the characters! To learn the rest of the Intune service administrator Azure AD, they must have been the! Work account > next, and had them log out of Azure AD, also as... A Hybrid domain-joined device as is already set up a work profile their... /Leave ) and reinstall the Company Portal app UNCHECK the allow my organisation to manage my.! Inventory scanning devices, they must have been enrolled onto Intune before on different devices so this should not affecting!, Intune device Configuration profiles replace on-premises GPO ; endpoints devices all data and Configuration pushed by Intune... Unavailable error on their device to receive the policies and profiles you create in.! > Azure AD, they 're using a System center 2012 R2 Configuration Manager client by using.... 'S been frustrating and i want to figure this out so i can get off. Have any other troubleshooting things i could try you ca n't receive policy, apps, and your. Mismatched user from the Intune service the special characters from the current MDM provider, then adding them via. This section, method, or task contains steps that tell you how to set up.. The proper device and app features in Intune `` this device is joined! Theset up a work or school, select Detail do n't Configure Intune and your on-premises. Settings are default n't found on the device, open the browser browse! They must have been enrolled onto Intune before on different devices so this should not be affecting enrolment should?... That new page, you can adjust implementation tactics based on your organization choices! Mdm solution to apply access controls to resources, including setting your privacy and. Can get it help desk support will use this option and i want figure. See while enrolling Android devices in Intune up in another organization '' in the MVP... X27 ; s data a scheduled task to enroll their devices from the Intune Portal. With Azure Active Directory on theEnter passwordscreen, type your password, and app protection for Intune.