Next youll be introducing the spaCy similarity() method to your chatbot() WebOur easyJet Chatbot is now available on easyJet.com . Can I set up a direct debit to pay my holiday balance? Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. I've added incorrect contact details when making my booking - how can I fix this? Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Can I use my easyJet Plus benefits on an easyJet holiday? Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. You can do this by: We want you to be confident that your holiday is right for you. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Please check to ensure that everything is listed on it. If this is needed for your hotel, we'll always try to let you know in advance. Prices are subject to change. You can find out more information on our delayed, damaged or lost luggage page. What if easyJet holidays cancels my holiday? Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Lobster by EBI.AI. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. If you have any questions about We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Are transfers included in an easyJet holiday? Save up to 100 is based on 1 adult and 2 children travelling on the same booking. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. Your passport needs to be in good condition and signed. On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. Youre able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. Also, easyJet and OpenAirlines partnered under which easyJet has begun using You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Intercom: Best Chatbot for Customization. How do I use my easyJet holidays voucher or add a promo code? To make a payment, simplylogin to your accountand view your booking. Transfers are shared with other customers. When you book, we will send you an ATOL Certificate. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. FAQ chatbot. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. Some seats on board the aircraft are restricted but we show you which ones when booking. Welcome chatbot. A dress code may also be in place - make sure you check with your hotel for further details. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Which terminal at London Gatwick Airport am I flying from/to? WebAn Easy Way to an easyJet Refund. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. If you wish to book independently whilst on holiday, you do this at your own risk. Whats included on my holiday documentation? Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Maximum of one discount per booking not combinable with any other offer/discount. What might the conditions around my hotel and resort be like? Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. Electricity: Depending on your location, there may be blackouts. I booked my holidaybefore 1st November 2022. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. When and how can I purchase a large cabin bag? So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. I booked my holidayon or later than 1st November 2022. WebChatbots automate workflows and free up employees from repetitive tasks. You can choose the amount of credit youd like to apply from your existing balance. In all cases, outdoor sports and facilities are subject to weather conditions. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. The description for my hotel looks out of date? If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. Let your chatbot do the work when youre offline. you will be required to follow local health authority rules. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. What does an all-inclusive holiday include? Private transfer - this is a private transfer for you and your party. We recommend you add it to your mobile phone contacts before travelling. For more information about the passport requirements for your destination, please refer to the government website. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. Youll be able to see the amount of credit you have remaining and when it expires. Maximum one free child per room. We're on a mission to make a positive impact through travel. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. WebAs easyJet is an all-digital airline, getting in touch with a live person is tedious at best. For more information aboutpassports, or for whethera visa is requiredfor your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. My room has an extra bed what type of bed will this be? Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. We will try to send you a reminder using the contact details we have for the lead name on the booking. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. See the baggage allowance question for more details. Alcohol: drink responsibly when on holiday. Tidio. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. This will normally be a sofa or pull out bed, but the hotel may also put a standard single bed into the room. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. You can monitor your flight by using our flight tracker. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. Thats a promise. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. Booking Conditionsapply. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. Transfers run to a schedule, but can be a few minutes late. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait If youre on one of our city breaks, click here to find out more. If you have had any complications during your pregnancy please see your doctor before flying with us. If youre still having issues, please contact our team who will be able to re-send your documents to you. Please note this excludes infants (0-2 years) unless they have their own seat. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. Can I add any extra bags or sports luggage? Discount cannot be used in conjunction with Free Child Places. Can I get an extension on my balance due date? 4. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? I've booked through a travel agent - how can I amend my booking? Can I change the time of my pick-up for my return private transfer? Type in the buttons title. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. If youre on a beach holiday, a transfer will be automatically included. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. What types of transfers can I get on an easyJet holiday? You can book a huge range of exciting tours and activities through our partner Musement. Prices are subject to change. How do I apply for EC261 compensation related to flight disruption? This will vary from each hotel, but the extra bed in your room can take a number of different forms. Why has the price of the holiday increased during my booking journey? So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. All customers on international flights must have a valid passport and, where required, a valid visa. Will my European Health Insurance Card (EHIC) still be valid for my holiday? From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. If you have a question about a flight only voucher, please visit the airline help centre. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). IAG, which Information accurate as at time of upload. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. Offer only available by phone. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. The Best Chatbots of 2023. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. Check your holiday insurance to make sure youre covered for any activities you may book. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. If you wish to go on an excursion whilst on holiday, you do this at your own risk. If you have You'll find this on your confirmation email and other emails you've received from us. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. Can I add luggage for my children or infant? 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Maximum total size (length + width + height) = under 275cm. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. Their online chat is also You will need to leave your room by mid-morning or mid-day on the last day of your holiday. How do I know if my hotel is pet-friendly? Offer can be changed/withdrawn without notice. The live person is available 24x7 for help You can find out more on our flying with children page. Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Can families bring items with them, such as Trunkis and baby changing bags? Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Supplements still apply for optional extras added to the holiday. What if I test positive for Covid-19 on holiday? 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