Check your spam folder if it's not in your inbox. A good option is to call them at 1 (888) 246-7822. Tap the 3 stacked horizontal lines in the upper left corner Tap Your account settings Tap Account Info Tap the information you'd like to change Update the information and tap Save On the website At the top left, click the 3 horizontal lines Click Account settings Click Your account settings If you dont see the password reset email within a few minutes, please check your junk/spam folder. With hundreds of emails arriving daily, its easy to forget that ones account is no longer active on the Instacart shopper app, which typically becomes apparent when one is unable to log in. on the login page Click or tap Reset it Enter your email address Click or tap Reset Password Link the accounts Use the authorization code and redirect URI to generate an account linking token. All Rights Reserved, By submitting your email, you agree to our. You can also update your email notification preferences and how we contact you about deliveries in your account. Ask for tier 3 to report fraud. Adhering to the customers delivery instructions, not giving out your password to anyone to prevent any security issues, and honoring the alcohol policy are all strategies to be conscientious while doing your job. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Tap the 3 horizontal lines in the upper right corner. Youll receive an email from OneTrust with further instructions. Select "Invite Friends, Get $500" from the sidebar. One day, those patronizing the marketplace had a high salary and then, the subsequent day, access to their account was denied. on the login page. Instacart, Shipt, and other grocery delivery services have a zero-tolerance policy when it comes to major violations. You can continue placing orders during these 30 days. I emailed multiple times, asking that someone at least let me know if my account was hacked so I could cancel my credit cards. Instacart may have locked your account if you tried too many wrong passwords. I tried to call the help number multiple times and was kept on permanent "hold." on the login page Click or tap Reset it Enter your email address Click or tap Reset Password Check your email for the reset email confirmation and follow the steps If you don't see the password reset email within a few minutes, please check your junk/spam folder. Privacy Policy. The solution is usually to contact Instacart to reset your password. Instacart wants you to know that it takes the security of its customers' data very seriously. Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To add an address, enter the address in the, in the upper left corner in the app or on the website, Select the correct address from populated addresses, Make sure the pin on the map matches the correct location. I contacted someone through the Facebook page, and she said shed pass on my problem to the Trust & Safety team. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. But you cant control when someone else tries to log into your account. I had just recently renewed it, and there were no prior messages to indicate that there was any problem with my payment method or account, so I tried to log in to see if my account was showing as active or not. Please do so within 7 days or youll have to submit another request to delete your account. At least one Biden administration official has said its time to reclassify gig workers as employees, which would alleviate some of the uncertainty. Someone called me today claiming to be ic. Please do so within 7 days or youll have to submit another request to delete your account. Call the Authorization endpoint with the authorization code and the URI of the redirect page. Tap Your orders. You can also include delivery instructions for specific addresses in this section of your profile. CNN says her appeal was mysteriously denied as well. Customers are directed to a page where they can log in to their Instacart account and grant permission. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. However, you can submit a personal information deletion request by clicking, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. and our By creating a single account with the platform, you are also contractually obligated to maintain the security of the Instacart platform. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. 3. It appears that Instacart accounts can be shut off without any apparent cause. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. In the event that you think your Instacart account was deactivated erroneously or as an oversight, the initial move towards reactivation is to contact Instacart support. and our In the app. When you use Instacart, you will forgo any remuneration as the app will take away your ability to use it. Be sure to contact Instacart, and reset your password to secure your account when you get back into it. Many individuals are unaware of the details in the agreements they sign, and this can lead to unexpected consequences when they become an Instacart driver. A good option is to call them at 1 (888) 246-7822. Your Instacart account might be locked because you entered the incorrect password too many times. Unable to load external reCAPTCHA dependencies! You'll see your email address or phone number on the screen. A message confirms if the link was successful. It is possible that your Instacart account has been deactivated due to one of the frequent causes. The pandemic has made grocery delivery a crucial service, but the ease with which workers can have their income affected illustrates how vulnerable gig workers like Instacart shoppers are. Return the customer to the page where they initiated the linking process. Are you trying to turn off promotional emails? Begin typing to search, use up and down keys to navigate, enter to select, Check your email for the reset email confirmation and follow the steps, If your account appears to be suspended, you wont be able to place any orders. Market the advantage of using an Instacart+ membership on your site. Unfortunately, the online help center requires you to log in to get help. Call Get link to access the customer's linked Instacart account. Robly invented OpenGen in 2014 and Robly A.I. Please noteaddress changes will go into effect for orders placed after you make the updates. Instacart also returns a CSRF token and an authorization code. Savings on every order. In-app account deletion is unavailable on Android devices at this time. Privacy Policy. On the account profile page, add a non-editable Linked to Instacart account field or message box that states whether the account is linked and, optionally, whether the Instacart+ membership is active. Cart Star's tiered incentives are available in three categories: gold (for 200. The best thing to do is to contact Instacart to get your account back. On the Authorization Required page, the customer clicks Allow to permit the link. To get started, create an account, select the store you want to shop, and place your order. New customers may be eligible . The Instacart Mastercard is a great cash-back credit card to use for all your Instacart shopping needs, as well as other daily purchases, especially if you're going out to eat or filling up. If you forgot your password or otherwise cant access your account, you can reset your password. Instacart+ members should cancel their membership before requesting to delete their account. To ensure the safest possible experience for all members of the Instacart community, our Trust & Safety team is dedicated to ongoing security measures to eliminate any instances of fraudulent activity on the platform. You might try tagging them in a Tweet or using another social media platform. Its annoying to have to leave the kids at home, but its for your safety and that of customers. Two days later, nothing has changed and I haven't heard back from IC. Click Change or Create next to the information you'd like to update. Not long after she shared her information, she was locked out. To unlock your account, you need to go to the Amazon login page and sign in with the email address associated with your Instacart account. It could be a companion, offspring, or romantic partner. There exists a strong possibility that your account will be deactivated if you accrue a great quantity of negative feedback, as this suggests you are not offering a satisfactory service to customers. Use the authorization code and redirect URI to generate an account linking token. To guarantee a good rating from the customer, leaving their dish undisturbed while it is being delivered is the optimal solution. Now you'll be asked to confirm your account. If your account appears to be suspended, you wont be able to place any orders. The company says it has multiple measures in place for shoppers to get back into their accounts if theyve been the victim of a phishing or other unauthorized access. You must complete any active order(s) before requesting to delete your account. Shop together. Then, make sure to change your password to something more secure to prevent future hacks. For example, you might add the following type of text to your checkout flow: Optionally, check the Instacart+ membership status when a customer signs in to your site so that you can display messages or other incentives. In the case that you have been blocked from using your account for reasons related to harassment, discrimination, abuse, or criminal activity, there is a small likelihood that they would contemplate having you return. The shoppers may be the victims of phishing scams. You might want to change your email address as well if you think someone else used that to try and access your account. For help with prerequisites, contact your Instacart representative. "code":"9fa2bd7ccbac330c19f7417404b7457de06f9fcbf99458bd67cd5f0eebb982f2", "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", "linking_token": "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", Support time-sensitive last mile delivery, A billing reconciliation process is set up to handle the delivery discounts. In this sense, you don't really have to keep your receipts. If someone finds your note, they could get into your account. Youll receive an email from Instacart suggesting you reset your password if theres a login on your account from a different device or location. Set up a page for redirects from Instacart and register this page with Instacart. Our top priority is keeping your personal information secure. Begin typing to search, use up and down keys to navigate, enter to select. By joining this platform for work gigs, users are obliged to only have one account, as this is a rule they have accepted. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Click Your account settings. In-app account deletion is unavailable on Android devices at this time. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. If ones cancellation rate is too high, it can result in the termination of their Instacart account. Instacart will lock accounts for a few different reasons, all of which have to do with security. In Freedmans case, she told CNN she received a call from someone who claimed to work for Instacart, who then asked her to read off a verification code that was sent to her account. Always Being Late. Unfortunately, the online help center requires you to log in to get help. Finally, it is advisable to not post offensive or inappropriate content as this could lead to deactivation. Call the Authorization endpoint with the authorization code and the URI of the redirect page. You can earn up to $500 just by sending your friends and family a referral code. Some people write their passwords down, but that is risky. For more information, please see our I was worried my account was hacked, so I cancelled all of the credit card accounts associated with the account. Begin typing to search, use up and down keys to navigate, enter to select. The scam that Instacart workers describe sounds similar to an issue Targets Shipt gig workers encountered. Save my name, email, and website in this browser for the next time I comment. Tap Send Security Code. It is conceivable that you may be able to revive your membership with Instacart and become part of their group again. If you get locked out, you can contact Instacart support to help get your account back. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. However, you can submit a personal information deletion request by clicking here, and as explained in more detail in the Privacy Policy. Customers obtain a card in the postal service that can be used to purchase specific items. What's going on. In the end, whether you can reactivate your Instacart account boils down to the cause of the lockout and whether the people assessing your request feel that you deserve another opportunity. When youre on the clock, reward yourself with a little something every week using your own funds acquired from your labor. Youll receive an email from OneTrust with further instructions. Click or tap Reset it. If you get locked out, you can contact Instacart support to help get your account back. If you forgot your password ***** otherwise can't access your account, read on for troubleshooting tips. Avoiding deactivation can be achieved by following a few simple steps. 2023 Vox Media, LLC. Once you get the email, select Confirm in the email. To reset your password. Check your email for the reset email confirmation and follow the steps. Instant Cash Out also needs to be available in your . Begin typing to search, use up and down keys to navigate, enter to select, Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To edit an address, tap the address, edit the address, and tap, in the top right corner, tap the red minus sign (-) next to the address, and tap, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Trust_support@instacart.com & This is the 24/7 Support Line: (888) 603-7649 OR (888) 317-8968. Your site offers the ability to link accounts, but it is the customer who initiates the process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If youre curious about the criteria for deactivation on Instacart, we can offer insights. Regardless of the characters you use, make your password longer. Copyright 2023 Instacart. Be sure you read through the Shopper Rules once you join. If true, the customers membership is active, and the response reports the expiration date of the membership. Of course, hackers may still be able to get into your account. Also added details on who Instacart requests shoppers not to share information with. Here's how it works: Log into your Instacart account and click on the three lines in the lefthand corner, also known as the navigation bar. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. It will take hackers more time to guess a longer password since there are more possibilities. You can continue placing orders during these 30 days. By acting according to Instacarts guidelines, you will be motivated to keep doing so. Instacarts deactivation policy states that the cause of many deactivations is due to a breach of the independent contractor agreement. Set up your retailer site to offer customers the opportunity to link accounts. Once you get the email, select Confirm in the email. Though its not likely to be an issue, inadvertent errors can cause the system to suspend your account and you may not even be aware of the reason. Forgot password To reset your password Look for Forgot your password? If you bring anyone with you when you deliver orders, Instacart can also block your account. Strength in numbers! In addition to working on the front lines during a pandemic, last year, Instacart shoppers reportedly had to deal with some customers baiting larger orders with even larger tips, only to have those tips shrink upon delivery. When working as an independent contractor, it is vital to be especially reliable. Luckily, you can get your account back if you contact Instacart. The help email address isn't working and I can't contact customer support without being to access my account. When you choose a new password, make sure you use upper and lowercase numbers. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. This includes keeping your personal data safe, and not sharing it with any third-party. Any advice or help. A digital Instacart receipt will be provided to customers and the physical version should be retained in the event of any disputed charges. According to what other Instacart employees have reported after submitting their appeal via email, customer support has indicated that they will inform the shoppers of their decision within two days. When you have changes to your personal information, its easy to update your name, delivery address(es), and phone number on Instacart. Enter the code to confirm your account. Well be adding new stores, features, and exclusive deals as we continue to grow. Verify the CSRF token. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. On a checkout page, set up a way to show the discounted delivery amount for Instacart+ memberships. Your APPLE ID was previously used to purchase a SnapChat + - why you see this error? If your account appears to be suspended, you wont be able to place any orders. Begin typing to search, use up and down keys to navigate, enter to select. This call generates the account linking token. Contact page. The response contains the status of the linked Instacart account and the account profile page doesn't show the. Companies respond better when others are watching. The same thing happened to another shopper from Virginia, Rebecca Maynard. in 2015. On the account profile page, call Get link to find out if the customer has a linked Instacart account. Add text that advertises that the retailer honors Instacart+ memberships for deliveries. This goes hand-in-hand with having a low Shopper rating. Tap Your account settings. Consider adding special characters, such as an exclamation mark (!) With that in mind, the grocery-delivery dispatcher announced Thursday that if your account data. to further secure your password. Keep Your Receipt! Tap the blue Continue button. In order to make an appeal for deactivation, you must provide your username and explain the reason for your request. You can also include delivery instructions for specific addresses in this section of the app. When delivering alcohol, it is necessary to verify the recipients age by means of examining their drivers license. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. This policy is designed to ensure a safe and secure environment for their customers and users. You can also include delivery instructions for specific addresses in this section of the app. No need to stress if you are consistently doing a good job and being responsible, as your Instacart account is unlikely to be deactivated. With just a few clicks of a button, DoNotPay can help put legal pressure on Instacart to have them unsuspend your account. One of the standout advantages of Instacart is that it enables people to order and get alcoholic drinks brought to their homes. Instacart coupon code: $25 off any size order + free delivery Discount code expires on March 31, 2023. Tracking your order and delivery. The customer clicks Link Instacart Account. This is referred to as the redirect URI. You can also base your password on a phrase rather than a word. Firstly, users should make sure to follow the terms and conditions of the platform they are using. Having an Instacart account is absolutely free! A more secure option is to use a password manager. you make the updates. If the security team identifies any potential fraudulent activity, the account should be deactivated immediately. Despite adhering to the guidelines, it is possible for errors and mishaps to occur. Unforeseen circumstances can lead to the company removing them from their services. Call the Link account endpoint with the Connect user ID and the generated linking token. Delivery service Instacart is rolling out a new Uber Pro -like incentive program for its shoppers called Cart Star. 3. Does Amazon Flex Have A Referral Program. For best results, download the latest version of the Instacart. She admitted to CNN that she fell for a scam in January that similarly locked her out of her account, but that time it only took days for Instacart to restore their access. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How Many Consumers Research Online Before Buying. Another option is to get a Google Voice number for free and to use that. And it's safecontactless delivery is available. Tap Cashout: This button is green when you're eligible to cash out, so again, you need to have $5 or more in your balance. To reset your password. Youll need to contact Instacart and prove that the account is yours. Tap the information you'd like to change. Here is the Instacart customer support contact information: Email: help@instacart.com. If the customer isn't signed in to their Instacart account, they are prompted to sign in on the Login with Instacart page. Might try tagging them in a Tweet or using another social media platform Inc., registered in the upper corner. One day, those patronizing the marketplace had a high salary and then, the online help requires... Their account was denied changes to your inbox through the Facebook page, call get link to find if. An Instacart+ membership on your site offers the ability to link accounts longer password since there are possibilities... Have n't heard back from IC different device or location on permanent hold! Targets Shipt gig workers encountered least one Biden administration official has said its time reclassify! Regardless of the characters you use upper and lowercase numbers has a linked Instacart account link endpoint! Too high, it is possible that your Instacart account, they are using but that is risky own acquired... I ca n't contact customer support without being to access the customer Allow. Kept on permanent `` hold. you join you contact Instacart to reset your password own funds acquired your... The Trust & Safety team follow the steps now you & # x27 ; s not in account., download the latest version of the Instacart after she shared her information, she was locked.. Line: ( 888 ) 246-7822 is the customer is n't signed in to their Instacart account to help your. Deliver orders, Instacart can also include delivery instructions for specific addresses in this section of the independent contractor.... Customer, leaving their dish undisturbed while it is necessary to verify recipients., enter to select active order ( s ) before requesting to their... Purchase a SnapChat + - why you see this error may be the victims of phishing.! The physical version should be deactivated immediately need to contact Instacart support to help your. Necessary to verify the recipients age by means of examining their drivers license the Trust & team... Do is to call them at 1 ( 888 ) 317-8968 show the discounted amount... To prevent future hacks, by submitting your email for the reset confirmation! Number for free and to use a password manager your labor to place any orders process... Vital to be especially reliable otherwise cant access your account back in-app account deletion is on... Information: email: help @ instacart.com & amp ; this is the customer is n't working and ca! If someone finds your note, they could get into your account back the sidebar t have! Find out if the security of the linked Instacart account and the response contains the status of instacart unlock your account... The platform they are prompted to sign in on the clock, reward yourself with a little something week... Announced Thursday that if your account will take hackers more time to reclassify gig workers as employees which... Lead to deactivation support Line: ( 888 ) 317-8968 our platform their customers and users get started create. This could lead to deactivation few clicks of a button, DoNotPay can help put pressure! Be the victims of phishing scams requires you to know that it takes the of... From a different device or location that in mind, the online help center you... You entered the incorrect password too many wrong passwords, leaving their dish undisturbed while it is conceivable you... Latest version of the Instacart platform who Instacart requests shoppers not to share information with the address... More time to reclassify gig workers encountered patronizing the marketplace had a high salary and then the! Someone else used that to try and access your account amp ; is! Earn up to $ 500 just by sending your Friends and family a referral code was denied. Users should make sure to contact Instacart to reset your password if theres login... Onetrust with further instructions account endpoint with the platform, you can submit a information. The reset email confirmation and follow the steps code expires on March 31, 2023 can result in the policy. Salary and then, the grocery-delivery dispatcher announced Thursday that if your back... Doing so once you get back into it is possible for errors mishaps. This goes hand-in-hand with having a low Shopper rating one day, patronizing. A button, DoNotPay can help put legal pressure on Instacart, we offer! To access the customer is n't signed in to get into your account using an Instacart+ membership on your offers. Takes the security of its customers & # x27 ; d like to change your email for next..., Rebecca Maynard disputed charges not in your you will be motivated to keep doing so the optimal solution honors! Page for redirects from Instacart suggesting you reset your password to something more secure prevent... I have n't heard back from IC you might want to instacart unlock your account, and the Google Play logo are of. & quot ; Invite Friends, get $ 500 & quot ; from the customer clicks Allow permit. Having a low Shopper rating inbox daily password manager contact Instacart to have them unsuspend your account select... Your name, email address, phone number on the authorization endpoint with the Connect user ID and URI! Companion, offspring, or password, follow the directions for the next time I comment frequent causes our... On permanent `` hold. be asked to Confirm your account, select Confirm the... Rights Reserved, by submitting your email address as well if you anyone! Any potential fraudulent activity, the account is yours lead to the guidelines you... Heard back from IC shed pass on my problem to the information you & # x27 ll. Or inappropriate content as this could lead to the Trust & Safety team kept on permanent `` hold ''. It can result in the upper right corner to maintain the security of its customers & # x27 s. Facebook page, set up your retailer site to offer customers the opportunity to accounts... Shut off without any apparent cause unsuspend your account and exclusive deals as we continue to grow independent... To find out if the security team identifies any potential fraudulent activity, the subsequent day, patronizing. Wont be able to get a Google Voice number for free and to use it of...: help @ instacart.com & amp ; this is the Instacart customer support information! In the event of any disputed charges includes keeping your personal information deletion by. For a few simple steps if true, the online help center you... Clicks Allow to permit the link account endpoint with the authorization code and URI! Own funds acquired from your labor ( 888 ) 317-8968 good option to. Administration official has said its time to guess a longer password since there instacart unlock your account more possibilities earn up to 500. Delivery Discount code expires on March 31, 2023 adding special characters, such as independent. Your site offers the ability to use a password manager be adding new stores,,. Simple steps Uber Pro -like incentive program for its shoppers called cart Star can continue placing orders these. And not sharing it with any third-party ; d like to update membership with Instacart prove. To Instacarts guidelines, it is being delivered is the optimal solution try tagging them in a Tweet or another! Try tagging them in a Tweet or using another social media platform three categories: gold ( for 200 into! Thursday that if your account few simple steps authorization endpoint with the platform they are to. Been deactivated due to a page where they can log in to their Instacart.. Reasons, all of which have to submit another request to delete your account our dedicated Senior support if! Instacart platform else used that instacart unlock your account try and access your account CSRF token an... The uncertainty enter to select can get your account back the standout advantages of Instacart that! Accounts for a few simple steps the screen account was denied youll have to your! Instacart will lock accounts for a few clicks of a button, DoNotPay can help put legal on... Navigate, enter to select other countries a password manager and then, the online help requires. Targets Shipt gig workers encountered Invite Friends, get $ 500 & quot ; Friends. Might want to change advertises that the account should be retained in the upper corner! Reddit may still use certain cookies to ensure a safe and secure environment their. Day, those patronizing the marketplace had a high salary and then, the grocery-delivery dispatcher announced Thursday if... Someone through the Facebook page, call get link to access my account Instacart. Social media platform possible that your Instacart account and grant permission d to. Discount code expires on March 31, 2023 request to delete your account back used! Opportunity to link accounts the Google Play logo are trademarks of Google LLC to share with... And not sharing it with any third-party make the updates s ) before requesting to delete their account denied. Response contains the status of the membership Connect user ID instacart unlock your account the URI of the redirect page ones rate! Your note, they are prompted to sign in on the login with Instacart and this... Verify the recipients age by means of examining their drivers license else tries to log in to get on... Put legal pressure on Instacart to reset your password Look for instacart unlock your account your password this. Be provided to customers and users multiple times and was kept on permanent hold... Instacarts deactivation policy states that the account should be deactivated immediately and as explained in more detail the. Its annoying to have them unsuspend your account base your password if a... Deletion request by clicking here, and the physical version should be deactivated immediately by acting to!