Frankly, this is lousy customer service. Luckily, my next call was to Parker & Sons. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Outrageous. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. As a matter of policy, BBB does not endorse any product, service or business. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Parker & Sons just completed an a/c overhaul yesterday. and ultimately told me I would need to wait two weeks! Great pay. It cost $4000 for one guy to do a one day job. I had to buy a new one! Parker & Sons is amazing. Bait and switch sales tactics are illegal. File a Complaint. Their employees should put on face mask when entering someone house. No job is too big or too small, so contact the experts at Parker & Sons today. He was absolutely correct. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). Parker and Sons. . Thank you for trusting us to deliver the quality service you deserve! Then tried to put them on a monthly plan at over $20.00 per month. Installers were on time and very professional. Why bother even to schedule in advance? When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Great service. I'll be sure to pass along your kind words of praise. I have a warranty so I'm forced to keep dealing with them. Will work with owner to get a resolution for owner. They were excellent, professional and friendly. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. I think a lot of people stick around because we make such good money. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. It seemed pricey, but I have a contract with them already, so I took their advice. They started digging and then things just went downhill from there. Hi Lois. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. They cleaned my vents last year and they put my vents back on backwards. It has been a year and my AC has not functioned correctly. Stay up-to-date on current news, promotions, and industry tips. The gentleman who did my service was knowledgeable and gave me all the options. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. ), but that in itself is absurd. - owner buys cheap equipment, Good pay Never said a word. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. . I've known for some time that I needed to Install one, as we had one in our previous home. Will continue to go with Parker & Sons for all my A/C needs. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. We're not your Average Joe! I would have refused to pay for the inspection, but I just wanted him to leave already. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Tucson: (520) 273-7247. 12/17/2022 system failed again, no heat in 30 degree temps overnight. When the installer came out they were nice but didnt even cover my clothes with plastic. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. BBB is here to help. Parker & Sons is here to help! We could Not be happier and recommend them highly. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. We're having the work done for $600 from another company. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. ******************** Tucson has processed a refund as requested and send it via US Mail. Thank you so much Jan for the great review for Andrew. Air Conditioning. They should be ashamed of themselves!!! Thank you we will be calling you for other jobs in the future. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. It goes against our guidelines to offer incentives for reviews. During the week we also done get assigned breaks. Since we opened for business in 2019, we read more. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. 21 complaints closed in the last 12 months. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. The supervisor I spoke with just laughed it off as a 'rookie mistake'. We are glad to have been there for you when you needed us most! Erin S. Parker & Sons is amazing. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! We appreciate this feedback. We know he'll love your shout-out as much as we do. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Was told a tech would be out today to replace parts. I called other companies and all said they overpaid by around $2500 for what was completed. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. We repair and maintain existing electrical systems. Yes, Parker & Sons offers emergency services. Report. Useful Reply Reporter447795 Over priced wanted to charge $1200 for replacement motor. Their request will take **** business days to process. Parker & Sons offered a rebate through the ********** program. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. This has been almost a year and didnt their installer saw there was a hold in the air ducting? We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. From the hourly and the bonus structure. The department is basically understaffed. Parker & Sons installed soft water for us in our home. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They fixed both in 15 minutes for under $100! Now the heating unit portion is not heating. You are in Phoenix. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. 3d Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Keep your family safe. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Yelp confirmed a business or employee license. They were efficient and timely manner. Never trust this company they are a bunch of thieves. Here are 8 tips for writing great reviews. Tech showed up 4pm on 12/18/2022. There was installation all over my clothes. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. 6pm time frame. Their work is thorough and professional! It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Read what our customers -- people just like you -- have to say about our products and services. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. The customer stated she would call us back and rescheduleonce she felt better. to our friends and family be done by Jesus. Mike was wonderful! The coupler came loose and it needed to be taped back together. You must ask permission to use the restroom or to step aways from your desk. Juan, we agree. Once they fix something its fixed right, dont have to call them back for the same thing again. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Conducting ourselves in morally and ethically is paramount to our longevity and success. They did a good job. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. They broke a light and had to come back and fix it. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Verify your email to use filters. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. We are very happy. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Calling Parker & Sons was the best move I ever made. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. $673.54 is what I am owed and I want them to refund me for no services rendered . Why didn't the salesman offer a discount coupon if it was available? always great and friendly service. Denise, thank you for the kind words about Josh! They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. We'll guide you through the process. Parker and sons offered a $1000 rebate through ********** which has never been provided . Parker & Sons installed a water softener and did an excellent job. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Please let us know if there is anything else we can assist with as were always happy to help. Parker and Sons. Everything went smoothly, and they started on time and kept their appointment schedule. This is the reason I switched from my previous company! In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. fiduciary responsibility of parkers and sons is now affecting my credit. 5.0 Kathy M. Laveen, AZ. We have protocols in place from the moment you call in, to when the technician arrives at your residence. - hours vary a lot I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. As for the quote to fix; $3400 for a 25ft electrical run seems too high. We shall see if future maintance services run as smoothly as the 1st one. The managers don't communicate well at all. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". 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